Curious about how your next Volkswagen dealership experience can become the smartest car-buying move you’ll ever make?
Stick around – it’s time to find the right VW dealer Perth!
Here’s the thing…
Even as everyone’s buzzing about online car buying, 79% of new-vehicle buyers say they were highly satisfied with their experience at a dealership in 2023. That’s not a typo.
Get over here!
In the face of all the hype about digital car buying, local dealerships are actually killing it in the satisfaction stakes. And for a very good reason, as it turns out…
Here’s the issue:
Everyone and their grandmother seems to be thinking buying a car online is the future. Here’s the thing, though – less than 3% of car buyers actually complete their purchases 100% online. Most folks still want that personal touch you get from a local dealership.
Finding the right VW dealer Perth is about more than just convenience – it’s about building a relationship that can last for decades. When you work with a local Volkswagen dealership, you’re not just making a purchase, you’re investing in ongoing support and expertise you simply can’t get online.
Here’s what’s inside:
- Local Dealerships Dominate Customer Satisfaction and Here’s Why
- The Hidden Benefits of Choosing a Local Dealership over Online
- Transforming Your Car-Buying Experience: Personal Relationships You Can’t Get Online
Table of Contents
Local Dealerships Dominate Customer Satisfaction and Here’s Why
Let’s hit you with a little shocker…
Local dealerships aren’t just surviving in the digital age – they’re THRIVING. And the stats are here to prove it.
In fact, 74% of all vehicle buyers in the latest study said they were highly satisfied with their dealership experience. Take that, digital car-buying platforms with pitiful satisfaction scores.
Hold on there, where’s the why?
Ah, good question!
You guessed it, dear customer – it comes down to one simple, yet very important factor: human connection.
When you walk into a local dealership, you’re not interacting with chatbots or annoying automated systems. You’re working with real people who are there to serve your needs, your budget and your lifestyle. They can answer your questions right on the spot and help you make a decision.
Think about this for a second…
When was the last time you bought something expensive online without having a bajillion questions? Cars are complicated machines with so many features and bells and whistles. Being able to have someone take you through everything face-to-face is an absolute game-changer.
Here is something really interesting:
Did you know 69% of dealership customers say they’re willing to recommend their dealership to their friends and family? That’s some serious loyalty you just don’t see with buying cars online.
What else is interesting is that when dealerships hit 9 or 10 key performance indicators during the sales process, customer satisfaction averages 917 points. When only 7 or 8 are met? Satisfaction drops to 827. That’s a 90-point difference and it proves attention to detail matters.
The Hidden Benefits of Choosing a Local Dealership over Online
Okay, now for the biggest secret about local dealerships that no one wants you to know…
Buying a car from a local dealership is not just about the purchase itself – it’s about everything that comes after.
Test Drives That Don’t Suck
Listen, according to the data 78% of car buyers say the test drive is the single most important thing when making their final vehicle choice. You can watch a million YouTube videos, but until you actually sit in the thing and drive it, you can’t know for sure.
Now, don’t miss this important point:
- You can assess seat comfort for your body type
- Test drive the steering to your liking
- Experience the acceleration and braking in real conditions
Online platforms can try to do “virtual test drives” with their fancy video and AR gimmicks. But that’s just not the same as getting behind the wheel for 20 minutes before signing on the dotted line.
Negotiation Options You Don’t Get Online
Buying cars online = fixed prices. Take it or leave it, sweetheart. But when you’re at a local dealership? You’ve got options to negotiate.
A skilled negotiator can walk away with a better deal by bargaining with the salesperson. Dealerships want to move inventory, especially at certain times of the year. They can play with financing terms, sweeten the deal with maintenance packages and play around with your trade-in value.
The point here: you’re likely to pay a premium for “convenience” when buying online but you’re forking over thousands of dollars by not negotiating.
On-Demand Service and Support
Something that all those online platforms don’t tell you at all…
If you find the right car at the right dealership, you can drive it home the same day. Literally. No waiting weeks for your “convenient” online delivery. Plus, you know exactly where to go for service when you need it.
Transforming Your Car-Buying Experience: Personal Relationships You Can’t Get Online
This, right here, is where local dealerships really start to shine…
Personal relationships that extend well beyond the initial transaction.
The Loyalty Factor
Look, folks like you and me at BMW, Ram, GMC dealerships have over 75% of their customers return to their dealership for their next vehicle purchase. Tthat’s the result of building trust and providing exceptional service.
When you work with the same dealership over the years, they learn your driving habits, budget constraints, family requirements. You become more than just a customer to them – you become part of the community.
Expert Guidance When You Need It Most
Here’s what online platforms will never be able to offer:
Legit expertise from people who live and breathe cars every day.
Employees at local dealerships go through extensive training on the cars they sell. They know every last detail about each model, the latest safety features and which options actually make sense for different drivers.
Understanding Modern Technology
Cars these days are so full of technology – from advanced driver assistance systems to complex infotainment systems. Having someone walk you through all these features in person is an absolute game-changer.
The thing is…
You can read all the online specs you want, but until you know how that adaptive cruise control actually feels, you’re just guessing. Pictures and videos can be deceiving. What looks so spacious online can be cramped in real life. Did you know that 61% of in-store customers complete their transaction in 2 hours or less these days? Dealerships have gotten so much more efficient, while still providing that irreplaceable hands-on experience.
Making the Smart Choice
Ok, folks, time for the bottom line:
While online car buying might offer some convenience, local dealerships offer something MUCH more valuable – relationships, expertise, and ongoing support.
Statistics don’t lie – folks who buy from dealerships are more satisfied with the experience, more willing to recommend it, and more loyal over the long-term.
When you’re about to make one of the biggest purchases of your life, shouldn’t you at least consider working with people who have a vested interest in your satisfaction?
Local dealerships are not going anywhere, friends. In fact, they’re getting even better at combining digital tools with that personal touch that makes all the difference.
That’s the power of local.
Time To Get Moving
Local dealerships have clearly proven that they’re not just surviving in the digital age – they’re THRIVING by offering what online platforms simply can’t: real relationships, legit guidance and ongoing support.
The numbers don’t lie – when 79% of buyers say they’re highly satisfied with their dealership experience, that’s not a coincidence. It’s the result of real people delivering real value.
Sure, you could click “buy now” from the comfort of your couch. But what you’ll miss is expert guidance, the ability to actually test drive before you commit, negotiating opportunities that could save you thousands and ongoing relationships that give you value for years.
The choice is yours…
Play roulette with an online platform or work with local professionals who have a proven track record.
If you’re smart, the personal touch wins every single time.